Terms and Policies
Customer satisfaction is priority one.
For all orders from customers in the continental United States:
- All orders will ship within three (3) business days from receipt of order
- Shipping is free for all orders via USPS First Class Mail
- Shipping on all orders is available via USPS Priority Mail for an additional fee of $5
- At this time, Wu Mountain Tea does not take orders for customers outside the continental US. We apologize for this inconvenience.
All orders may be returned to Wu Mountain Tea for any reason if they are returned within 30 days of purchase. In order to return an order to Wu Mountain Tea, please send the product to:
Wu Mountain Tea Customer Service: 3912 Kincaid Terrace, Kensington Maryland 20895
Please make sure to indicate your name, address and order number. On receipt of the returned product, we will refund the purchase amount to your credit card.
Wu Mountain Tea retains the utmost respect for your privacy. Any information that we gather from our customers or visitors to our site will be compiled anonymously and used solely for our internal marketing and statistical analysis purposes to help us improve our ability to serve customers. Wu Mountain Tea will not share your email with anyone for any reason.
If you would like to learn more about our policies, or have any privacy concerns, please contact us at firstname.lastname@example.org; we will respond promptly.
All credit card information and consumer data are stored in secure and encrypted format and cannot be accessed or viewed after completion of the transaction. Credit card information is not stored in any format after completion of the transaction.
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“Wu Mountain Tea maintains a high standard of professionalism not only in their premium product sourcing, but also in the finer details of their operation, such as product delivery and customer care.”